Store Hours Customer Service Customer Service
Monday - Friday : 10:00 AM - 6:00 PM PST
Saturday : By Appointment
Sunday : Closed
Sales : (909) 542-8868
Fax : (626) 582-8316
Email Email Store Address Address
Sales : customerservice@cipherauto.com Wholesale : wholesale@cipherauto.com Sponsorship : sponsorship@cipherauto.com Cipher Auto, Inc.
3710 Rockwell Ave Unit E
El Monte, CA 91731
United States


Please read before contacting us:


· If you have any questions regarding an item before or after placing an order, please contact our customer service representative. Please include the part(SKU) number in your inquiry. Email address: customerservice@cipherauto.com or call us (909) 542-8868.
· All emails and/or notifications will be sent to the buyer’s email address that is provided at checkout.
· Our office hours are Monday-Friday 10:00am-6:00pm PST. We are closed during weekends and all major holidays (Labor Day, Memorial Day, Independence Day, Thanksgiving & Christmas). Please allow up to 48 hours to receive a response during weekends and holidays.
· We recommend the buyer to contact us through e-mail, as it is more convenient and keeps a record on our server.
· If you have any problems with your order, shipment, return/exchange, defective and/or damaged item, please contact us first to resolve the issue before leaving a negative feedback or filing a dispute. Our customer service support team is here to work out any problems with the customer in the most efficient and effective manner.
· All tracking numbers will be provided within 48 hours of receiving payment (longer for weekends and holidays). Tracking numbers can also be found in your account history once the item has been shipped.
· Customer satisfaction is our goal. If for any reason that you feel that our service is lacking in any way, simply contact us or email us at customerservice@cipherauto.com and let us resolve the problem.
· For more information or tech support please call us at (626) 582-8300 during business hours or email us at anytime.



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